REFUND AND RETURN POLICY:
Requests must be submitted in writing within 30 days of receipt. If over 30 days has passed you will receive a partial refund. Returns must be received within two weeks of approved request. Custom imprinted items are not returnable or refundable for credit unless there is a factory error or quality issue. We must be notified immediately if a shipment is refused or returned for any reason.
To be eligible for a refund or return:
Your item must be unused and in the same condition that you received it.
Your item must clearly show the quality issue or factory error.
You must clearly describe the quality issue or factory error and reason for return.
Partial refunds:
Any item not in its original condition, is damaged or is missing parts of the order for reasons not due to our error.
Any item that is returned more than 30 days after request approval
Items that are exempt from being returned:
Custom printed items where the art or spelling is as submitted by customer, but is incorrect.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment within several days.
Exchanges
We only replace items if they are defective or damaged, or if there is a factory error. If you need to exchange it for the same item, email us at sales@blackboxnapkins.com and clearly describe the quality issue and reason for return before returning your item.
Shipping returns
You are responsible for paying for the non-refundable return shipping costs. If you receive a refund, the return shipping cost will be deducted from your refund. Return your product to:
Black Box Napkins attn.: Returns
97 E. Main St.
Erving, MA 01344